“We have used PAM to provide management visibility for three critical projects: SAP utilization in Canada and the US, Information Technology Utilization worldwide, and Sales Force Automation worldwide. The PAM methodology provided a most professional and effective means to gain management visibility via candid interviews with people in our company (9,000 employees worldwide). The process was incredibly fast, and in less than eight weeks we received insightful, pertinent information on major issues critical to our continued success.”
Very strong senior management was unable to get desired results from the organization. PAM was applied and it was discovered that many of the positive aspects of senior management had over time modified the organization culture (how we do things around here) as the employees misinterpreted various senior management actions. Considerable reticence on the part of many key players to move quickly without “permission” was discovered to be a modified cultural aspect that needed to be eliminated. Management was able to clearly assess the negative cultural beliefs of the employees and manage a cultural change back to a highly productive environment. The actions to manage the cultural change came from PAM as well. Specific problem areas were identified and actions for removing these barriers were defined by those most affected – the employees. Management’s quick reaction to the employees’ anonymous and honest responses developed a strong organization bond and new levels of communication and understanding. Culture was clearly changed to allow more honest communications.
Work teams were insecure and uncertain as to the “right things to do” in the eyes of their management. The teams demonstrated a tentative “trial and error” approach to getting complex out of the ordinary activities accomplished. PAM provided means for work teams to safely express their confusion and insecurity regarding the demonstrated actions of management through anonymous electronic interviews on issues critical to work team productivity. Management was able to clearly see the concerns, misperceptions, and real problems facing the work teams. Changes in support, tools, and improved communication were the results of this new awareness by management. Work teams felt more a part of the solutions definition and demonstrated high increases in morale and productivity. New ways to do things better and cheaper were also the outcome of this PAM application.