"...providing real visibility for management decisions..."
Considering What People Do:
Carry out directives as they understand the directives,
Give out directives to others in accordance with what they understand must be done,
Act according to their interpretation of what needs to be done (what they think),
Constrain their activities in accordance with the rules they believe they must follow,
Apply their skills in a manner they believe to be consistent with their own best interests which include reaching their goals, advancing in their job, pleasing management, looking good, and surviving,
