The Issues option places the Issues in the upper half of the Chart Analysis Area and a bar graph in the bottom half.
The Groups are listed (selected Group is highlighted) with their number of respondents in parenthesis in the Series Analysis Area with the title “Groups.”
The bar graph represents the responses of each Group to the selected Issue. The example is sorted by Satisfaction from least (left) to most (right). The Group selected is shown in Grey. The BLUE band is the benchmark or least acceptable value for "best practices". Any responses within the BLUE band are serious candidates for further analysis and improvment.
Satisfaction or Sufficiency can be selected, in which case the values of the bar graphs change in color and value to indicate the new selection. The sort can be from low to high, high to low, or alphabetical by Group.
The response columns in the upper right half of this chart can be sorted by clicking on the heading. One use of this feature is to select a Group from the left selection tree then sort by Satisfaction. The least satisfactory Issue for the selected Group appears at the top. We can then see from the bar graph how all the Groups responded to this Issue.
By selecting the "ALL" Group, then sorting on Satisfaction, we can see how the respondent groups responded to the Issues that had the dubious distinction of being the worst overall satisfaction Issue for the review.
We can do this for Importance and Sufficiency as well. This chart provides a quick review of the worst and the best responses for each Issue and each Group.
CSFs and individual issues can be analyzed by any demographic (or combination of demographic) groups. In the chart below, an issue has been selected (highlighted in the top part of the chart). To the right are columns indicating the average of Importance (GREEN), Satisfaction (RED), and Sufficiency (Magenta) and the total number of respondents that responded to the issue in the Group (highlighted in the tree structure to the left bottom half).
Perception Management, Inc.
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